International Association of Better Business Bureaus. As a matter of policy, BBB does not endorse any product, service or business. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. Trustpilot is assessing this review in accordance with our flagging process. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. Our fully serviced private offices offer teams of all sizes an inspiring environment to focus, collaborate, and do their best work. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. Changes in an organization are about more than just policies. We ask all our customers to add an automated payment method to their account. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. They come with the latest technology, a friendly support team to ensure everything runs smoothly, and catering if you need it. Interested in a new product or service? Lets find the right workspace for you and your team. It is most familiar in the context of services because you pay it when hiring a lawyer and signing a legally binding contract with them. Suggested companies are based on peoples browsing tendencies. 4. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. Find event and ticket information. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. Regus are not transparent with their pricing. So when you need to scale up, cross borders, or make the move to hybrid working we're here to support you every step of the way. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. The Regus has no issue when it comes with charged the rent and late fees; however, when asking them for a refund for the retainer, the same bank information will never work. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. All requests for the return must be made through Your online account or App after which the service retainer/deposit or any balance will be returned within 30 days to You once your agreement has ended and when You have settled Your account. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. Unacceptable billing practices. I would love the opportunity to help further but havent been able to identify your account. Please advise what can we do to get back our retainer refund? So, whether you require meeting rooms for an hour, offices for the day, or want to drop in and cowork, the choice is yours. Reserve a permanent desk in your favorite space, or simply drop in and hot desk at thousands of locations worldwide. As you can see from your statement of account, available online (e.g. I posted the review here and Sandra replied to me. We have a team of specialists available 24/7 to help you find the best solution for your business. Requesting your retainer refund is very easy: simply log into your online account (i.e. We also ensure all reviews are published without moderation. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Unfortunately, we're unable to help you because we don't have your account information. Because Regus prefers to hold that retainer as leverage over you. Best, Lorraine Brule Global Customer Service at Regus. At the end of your contract, they will automatically renew you without a signature and without consent. Regus flagged this review for containing harmful or illegal content.Read more. [protected]@regus.com but did not receive reply. Business Profile Regus Business Centre Office Space Rental Multi Location Business Find locations Contact Information 4449 Easton Way Ste 200 Columbus, OH 43219-7005 Get Directions Visit Website. Please remember that the retainer is refundable at the end of your agreement. What a ridiculous it is! Our coworking spaces are designed with collaboration in mind. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. Its an automated process. With whom I spoke until now? Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. A desk of your own, in a shared office or open-plan workspace, Includes discounts on meeting room and office space bookings, Available at thousands of locations worldwide, Work for the day in a vibrant, social, and professional environment, Make use of our breakout areas to meet others and collaborate, Give your business the professional address it needs in a premier location, Use the address on your documents and have mail forwarded there. It won't go in any direction! Such a transfer may require entry into a new agreement. Change is often frustrating and may often fall out of the paradigm of strategies that you may have developed in your management career. Sandra promised me to escalate my procedure below, however, when could I get it safely? That exception is made on the understanding that an additional service retainer is payable. She replied to me by email that my case had been started. I would recommend that anyone considering using this company to think again! Our change management certification course teaches you how to develop practical solutions for effectively implementing change in the workplace. I would love the opportunity to help further but havent been able to identify your account. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. I told you my account number is 9054006! My Regus ID: ********. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. This complaint was posted by a verified customer. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. Browse our full range of products and services. They signed me up for things that I didn't ask for - didn't realize it in the fine print. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. I would love the opportunity to help further but havent been able to identify your account. Great discounts. We ask all our customers to add an automated payment method to their account. I was a customer with a licensing agreement set to expire on December 31, 2022. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. Be part of a vibrant coworking community with dedicated desk or hot desking options. Requesting your refund is easy. Companies can ask for reviews via automatic invitations. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. Thank you, Lorraine Brule Global Customer Service at Regus. This will ensure the agreement ends at the current final date and will not renew further. www.myregus.com) and go to the End Agreement section. Item #23 - Exit Virtual Office (VO) Agreement will be for a sixty (60) day term rather than a ninety (90) day term. Work wherever you need to with flexible access to our global network of workspaces. BBB Business Profiles generally cover a three-year reporting period. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. October 8 You will regret signing with Regus. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. A member of our team will get back to you as soon as we have the details. They are scammers, and incredibly dishonest. We did not put a "2000 dollars bill in front of you". We will then confirm your payment date and amount. this is absolutely gross and scam. Need to file a complaint? The complaint has been investigated and resolved to the customer's satisfaction. The complaint has been investigated and resolved to the customer's satisfaction. same goes with debt collector from malaysia that emailed me abt 3 months ago. Were clear about this from day one. Regus is a complete and total scam company. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. We therefore bring you a practical 1-day course that focuses on all levels of change impact and prepares you to face them according to new age best practices and techniques. Hi, I signed a lease agreement with Regus for an office space with a first months and retainer/deposit amount. One time I was waiting on the phone for almost three hours. Absolutely unacceptable behavior. Develop, apply and embed the knowledge and skills acquired by this program to your organization. It is now 8 weeks and we have yet to receive the retainer refund when the website stated 4-5 weeks? Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Company CEO: Linda Worthington Whether you need a single desk or a whole building, we provide office space thats flexible to your needs and fully customizable. I couldn't get my retainer and called them. We have office space and more to suit all budgets, in every city of the world. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. After being in my new office they are increasing rent by 8.7%. Office staff are always friendly. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
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